Refund Policy

Refund Policy for BioZen Wellness

Effective Date: December 1, 2024

At BioZen Wellness (thrivewithbiozen.com), we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Refund Policy below for information on returns, refunds, and exchanges.

Returns

We accept returns on most products within 30 days of purchase, provided the following conditions are met:

  1. Eligibility for Return:

    • The item must be unused, in its original condition, and in its original packaging.
    • Items such as gift cards, digital products, and final sale items are not eligible for return.

  2. Return Process:

    • To initiate a return, email us at support@thrivewithbiozen.com with your order number and a brief explanation of your reason for return.
    • Once approved, we will provide you with return instructions and a return shipping address.

  3. Shipping Costs for Returns:

    • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
    • We recommend using a trackable shipping method to ensure the safe return of your item.

Refunds

  1. Processing Refunds:

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

  2. Partial Refunds:

    • Items that show signs of use or damage, or are missing parts not due to our error, may be eligible for partial refunds at our discretion.

  3. Non-Refundable Items:

    • Digital products, gift cards, and final sale items are not eligible for refunds.

Exchanges

If you need to exchange an item for a different size, color, or style, please email us at support@thrivewithbiozen.com. Exchanges are subject to stock availability.

  • For defective or damaged items, please include photos of the issue to expedite the process.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us at support@thrivewithbiozen.com within 7 days of delivery. Provide your order number and photos of the damaged or defective product for a resolution.

Late or Missing Refunds

If you have not received your refund after 10 business days:

  1. Check with your bank or credit card provider, as processing times may vary.
  2. Contact us at support@thrivewithbiozen.com, and we’ll assist in resolving the issue.

Contact Us

For any questions regarding this Refund Policy or your return, please reach out to us:

We’re here to ensure your experience with BioZen Wellness is exceptional. Thank you for choosing us to support your journey toward wellness!

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