Privacy Policy

 

Effective Date: December 1, 2024

This Privacy Policy describes how BioZen Wellness (“we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our website, thrivewithbiozen.com (the “Site”).

Contact

If you have any questions, need more information about our privacy practices, or wish to make a complaint, please contact us via:

Collecting Personal Information

When you visit the Site, we collect certain information about your device, interactions, and purchase details. This includes:

1. Device Information

Purpose of Collection: To load the Site accurately and optimize user experience.
Source of Collection: Automatically collected via cookies, log files, web beacons, tags, and pixels.
Disclosure: Shared with our processor, Shopify, and relevant analytics providers.
Personal Information Collected:

  • Browser version
  • IP address
  • Time zone
  • Cookie data
  • Pages viewed and search terms
  • Interactions with the Site

2. Order Information

Purpose of Collection: To process purchases, fulfill contracts, communicate, prevent fraud, and provide relevant updates.
Source of Collection: Directly collected from you.
Disclosure: Shared with Shopify, payment gateways, shipping partners, and other relevant service providers.
Personal Information Collected:

  • Name
  • Billing and shipping addresses
  • Payment details (e.g., credit card numbers)
  • Email address and phone number

3. Customer Support Information

Purpose of Collection: To provide customer support.
Source of Collection: Collected directly from you.
Disclosure: Shared with customer support providers, if applicable.
Personal Information Collected: Communication history and relevant account or order details.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you believe a minor has provided Personal Information, please contact us for its removal.

Sharing Personal Information

We share Personal Information with third-party service providers to operate our business and fulfill contracts, including:

  • Shopify: Our e-commerce platform. Learn more: Shopify Privacy Policy.
  • Payment Gateways: To process transactions securely.
  • Shipping Providers: To fulfill orders and provide tracking information.
  • Compliance: To comply with legal obligations, respond to lawful requests, or protect our rights.

Behavioral Advertising

We use your Personal Information to offer targeted advertisements and marketing communications tailored to your interests.

Opt-Out Options: You can opt out of targeted advertising through:

Using Personal Information

We use your Personal Information to:

  • Provide and improve our services.
  • Process orders and payments.
  • Communicate updates, offers, and marketing material.
  • Prevent fraud and ensure security.

Cookies

Cookies enhance your browsing experience by storing preferences and tracking usage.

Cookies We Use:

Essential Cookies: Ensure the Site functions properly.
Analytics Cookies: Track user interactions for improvement.
Advertising Cookies: Deliver targeted advertisements.

Manage your cookies through browser settings or visit All About Cookies for guidance.

Your Rights

GDPR (For EEA Residents)

If you reside in the EEA, you have rights to:

  • Access Personal Information.
  • Correct, update, or erase data.
  • Port your data to another service.

To exercise your rights, contact us at support@biozenwellness.com.

CCPA (For California Residents)

If you reside in California, you have rights to:

  • Know what Personal Information we collect.
  • Request access or deletion of your data.
  • Opt out of the sale of your Personal Information.

To exercise these rights, email support@biozenwellness.com or designate an authorized agent to act on your behalf.

Do Not Track

We currently do not respond to "Do Not Track" signals as there is no industry-standard response.

Retention of Personal Information

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in practices or legal requirements. Any updates will be posted on this page with an updated "Effective Date."

Complaints

If you have concerns about our data practices, please contact us at support@biozenwellness.com.

For unresolved issues in the EEA, you may lodge a complaint with your local data protection authority.

This Privacy Policy is designed to ensure compliance and build customer trust. If additional sections or customization is needed, let me know!